The contemporary business environment continues getting more competitive with time. This comes on the backdrop of globalization which means smaller businesses now have to compete at a higher level to remain afloat. Luckily, the advent of business technology applications has leveled the playing ground and small and medium enterprises (SMEs) are now able to compete effectively.
It is towards this goal that PhollowUp, a global business technology provider has launched an innovative online appointment system targeting small enterprises. The company, headquartered in Singapore, has launched the product with an aim to boost small businesses by improving efficiency in their operations.
Speaking during the launch of the new product the company’s marketing manager was ecstatic about the impact it will have on modern businesses:
“For the last few years our team has conceptualized a system that will make it easier for businesses to leverage the power of online technology. Through intense research we identified one weak link in most SMEs is the lack of efficient scheduling which leads to the loss of loyal customers,” the marketing director noted.
“We identified some of the niche industries which require booking including dentists, medical, spa and massage, auto repairs, chiropractors and tax accountants among others. We built our online booking software to enhance operational efficiencies for these businesses. Our belief has always been that once the booking process is streamlined it becomes easier to meet and exceed customer satisfaction,” he added.
With the modern consumer is lost for choice in terms of available services, small businesses have to up the game by improving the quality of service. The system introduced by PhollowUp has integrated appointment reminders through SMS and email, online self-booking, on-the-go booking, client notes and automatic follow-up reminders. All these features are designed to make it easier for businesses to provide 100% satisfaction to their clients.
The company also offers invaluable small business sales tips on its online platform which entrepreneurs will find valuable. The system enhances productivity in the workplace as workers do not have to schedule appointments using the phone. More importantly, it cuts the cost of operations and enhances the customer’s experience. These booking systems are available 24/7 both to the business owner and clients adding to the convenience and flexibility of booking, confirming, and cancelling appointments.
More importantly, the software provider has invested heavily in a customer service team to resolve all problems that might arise once the system is deployed.
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